Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about our chemistry-led exterior cleaning services. Click any question to expand the answer.

Render & Brickwork Cleaning

What is render cleaning and why does it matter?

Render cleaning removes organic growth (algae, lichen, moss), atmospheric pollution, and biological staining from rendered and masonry surfaces. Left untreated, these contaminants degrade the substrate, trap moisture, and accelerate weathering—reducing both appearance and structural integrity.

Will high-pressure washing damage my render?

Yes. High-pressure washing (>100 bar) can erode render surfaces, force water behind the facade, and void manufacturer warranties. Our low-pressure biocide method (<40 bar) cleans at the molecular level without mechanical stress.

How long do render cleaning results last?

Typically 3-5 years depending on exposure, orientation, and local environment. North-facing elevations and shaded areas may require more frequent treatment. We offer maintenance contracts with scheduled re-treatment to maintain long-term protection.

What's the difference between cleaning and painting render?

Cleaning restores the original surface by removing contaminants. Painting covers them. If the substrate is sound, cleaning is more cost-effective, breathable, and sustainable. We only recommend painting when the render is beyond restoration.

Can you clean all types of render?

Yes—monocouche, K-rend, Weber, lime render, pebbledash, and traditional sand-cement. Each substrate requires tailored chemistry and dwell times. We assess your specific render type and adjust the protocol accordingly.

Is your cleaning process safe for painted render?

Yes, provided the paint is sound and well-adhered. Our pH-neutral biocides won't strip or discolour quality masonry paint. If the paint is failing, cleaning may expose underlying issues that need addressing.

Do you offer render sealing or protection treatments?

We can apply breathable water-repellent treatments post-clean to reduce future organic growth and moisture ingress. These are optional and discussed during the assessment phase.

How do you protect windows, doors, and landscaping during the clean?

We mask sensitive areas, pre-wet plants, and use controlled application to prevent overspray. All biocides are rinsed thoroughly, and we inspect surrounding areas before and after treatment.

What's included in your render cleaning process?

Pre-clean assessment, low-pressure pre-rinse, biocide application, controlled dwell time, neutralisation rinse, post-clean inspection, and waste water management. Full RAMS and COSHH documentation provided for commercial sites.

Can you clean heritage or listed buildings?

Yes. We work with conservation officers and follow SPAB/Historic England guidelines. Our low-impact, chemistry-led approach is ideal for sensitive substrates where mechanical cleaning is prohibited.

Do you remove efflorescence and salt staining?

Yes. Efflorescence requires acid-based treatment to dissolve mineral salts. We assess the cause (rising damp, poor detailing) and recommend remedial action if the issue is structural.

How much does render cleaning cost?

Pricing depends on surface area, contamination level, access requirements, and substrate type. Most residential projects range from £500–£2,500. We provide fixed-price quotes with no hidden fees.

Do you work on scaffolding or use cherry pickers?

We use water-fed poles, MEWPS, and rope access depending on height and access. Scaffolding is rarely required unless specified by the client for other works.

Can you clean render in winter?

Yes, provided temperatures remain above 5°C and no frost is forecast within 48 hours. Biocide efficacy and dwell times are temperature-dependent, so we adjust protocols seasonally.

Will cleaning remove all staining?

Biological staining (algae, lichen) is fully removable. Rust, tannin, and some industrial stains may require additional treatments. We assess stain type during the survey and set realistic expectations.

Do you offer before/after documentation?

Yes. We photograph all elevations pre- and post-clean and provide a completion report. Commercial clients receive detailed records for asset management and compliance purposes.

How long does a typical render clean take?

Most residential properties are completed in 1–2 days. Larger commercial buildings may require 3–5 days depending on size, access, and contamination severity.

Do I need to be home during the clean?

Not necessarily. We require water and electrical access, but once set up, we can work independently. We'll notify you before arrival and upon completion.

What happens if it rains during or after treatment?

Light rain won't affect results once the biocide has dwelled. Heavy rain during application may require rescheduling. We monitor forecasts and plan accordingly.

Do you provide guarantees or warranties?

We guarantee workmanship and process adherence. Results longevity depends on environmental factors beyond our control, but we offer maintenance contracts to sustain long-term performance.

Roof Cleaning

Why does my roof need cleaning?

Moss, algae, and lichen retain moisture, accelerate tile degradation, block drainage, and add weight to the roof structure. Regular cleaning extends roof lifespan, improves water runoff, and maintains property value.

Will roof cleaning damage my tiles?

Not when done correctly. High-pressure washing can break tiles and strip protective coatings. Our low-pressure biocide method kills organic growth at the root without mechanical stress, preserving tile integrity.

What types of roofs can you clean?

Concrete tiles, clay tiles, slate, felt, fibreglass, and metal roofing. Each material requires specific chemistry and application techniques. We assess your roof type and tailor the process accordingly.

Do you remove moss by hand or with chemicals?

Both. We manually remove heavy moss build-up to reduce load, then apply biocide to kill remaining spores and prevent regrowth. This two-stage approach delivers immediate and long-term results.

How long do roof cleaning results last?

Typically 3–5 years depending on roof orientation, tree coverage, and local climate. North-facing roofs and properties near trees may require more frequent treatment.

Can you clean my gutters at the same time?

Yes. We offer combined roof and gutter cleaning packages. Clean gutters improve drainage and prevent overflow that can stain facades and cause damp issues.

Is roof cleaning safe for my garden and plants?

Yes. We pre-wet plants, control runoff, and use biodegradable biocides where possible. All waste water is managed to prevent contamination of soil and waterways.

Do you offer roof coating or sealing services?

We can apply breathable roof coatings post-clean to enhance weather resistance and reduce future organic growth. These are optional and discussed during the assessment.

How do you access the roof safely?

We use ladder systems, roof ladders, harnesses, and edge protection in line with Working at Height Regulations. All operatives are trained and insured for roof work.

Will you inspect my roof for damage?

Yes. We conduct a visual inspection pre-clean and report any broken tiles, flashing issues, or structural concerns. We're not roofers, but we'll flag issues that need specialist attention.

Can roof cleaning stop leaks?

No. Cleaning removes organic growth but doesn't repair structural defects. If leaks are present, we recommend a roofing contractor to address the underlying issue before cleaning.

How much does roof cleaning cost?

Pricing depends on roof size, pitch, contamination level, and access difficulty. Most residential roofs range from £400–£1,500. We provide fixed-price quotes after a site survey.

Do you clean flat roofs?

Yes. Flat roofs (felt, fibreglass, EPDM) accumulate moss and algae in low-drainage areas. We clean and treat these surfaces to prevent ponding and extend membrane lifespan.

Can you clean roofs in winter?

Yes, provided conditions are safe (no ice, high winds, or heavy rain). Biocide performance is temperature-dependent, so we adjust formulations and dwell times for cold-weather application.

Will cleaning improve my roof's appearance?

Yes. Removing moss and algae restores the original tile colour and improves kerb appeal. Results are most dramatic on heavily contaminated roofs.

Do you remove all moss and debris?

We remove all accessible moss and debris. Some residual material may remain in hard-to-reach areas (under ridge tiles, in valleys), but biocide treatment prevents regrowth.

How long does a roof clean take?

Most residential roofs are completed in 1 day. Larger or heavily contaminated roofs may require 2 days. We'll confirm timings during the survey.

Do I need to be home during the roof clean?

Not necessarily. We require water and electrical access, but once set up, we can work independently. We'll notify you before arrival and upon completion.

What happens to the moss and debris?

We collect and remove all moss and debris from site. Waste is disposed of in accordance with environmental regulations.

Do you provide guarantees on roof cleaning?

We guarantee workmanship and process adherence. Results longevity depends on environmental factors, but we offer maintenance contracts to sustain long-term performance.

Driveway & Patio Cleaning

Why should I clean my driveway or patio?

Algae, moss, and organic growth create slip hazards, degrade jointing, and stain surfaces. Regular cleaning improves safety, extends surface lifespan, and maintains property appearance.

Will pressure washing damage my paving?

High-pressure washing (>150 bar) can erode jointing, etch soft stone, and create surface pitting. Our controlled-pressure approach (80–120 bar) cleans effectively without substrate damage.

What surfaces can you clean?

Block paving, natural stone, concrete, porcelain, resin-bound, tarmac, and pattern-imprinted concrete. Each material requires specific pressure settings and cleaning agents.

Do you re-sand block paving after cleaning?

Yes. We remove contaminated sand during cleaning and re-sand joints with kiln-dried jointing sand to stabilise the surface and prevent weed growth.

Can you remove oil stains from driveways?

Yes. Oil stains require degreasing agents and hot water treatment. Results depend on stain age and substrate porosity. We assess during the survey and set realistic expectations.

How long do driveway cleaning results last?

Typically 2–4 years depending on usage, tree coverage, and drainage. Sealing post-clean can extend results and make future cleaning easier.

Do you offer sealing services?

Yes. We apply breathable sealants to block paving, natural stone, and concrete to enhance colour, reduce staining, and inhibit weed growth. Sealing is optional and discussed during the assessment.

Will cleaning remove all weeds?

Pressure washing removes surface weeds, but roots may remain. We can apply residual weed treatment post-clean to prevent regrowth for 6–12 months.

Can you clean pattern-imprinted concrete?

Yes. Pattern-imprinted concrete requires low-pressure cleaning to avoid damaging the surface texture and sealant. We use pH-neutral detergents and controlled pressure to clean safely.

How do you manage waste water?

We contain and recover waste water where possible, disposing of it in accordance with environmental regulations. We prevent runoff into drains, watercourses, and neighbouring properties.

Can you clean around parked cars?

We can work around vehicles, but results are best when the area is fully accessible. We'll discuss access requirements during the survey.

How much does driveway cleaning cost?

Pricing depends on surface area, contamination level, surface type, and access. Most residential driveways range from £150–£600. We provide fixed-price quotes after a site survey.

Do you clean commercial car parks?

Yes. We clean car parks, loading bays, and external hard standings for commercial clients. We work out-of-hours to minimise disruption and provide RAMS/COSHH documentation.

Can you restore faded block paving colour?

Cleaning removes surface contamination and restores some colour. Sealing enhances colour depth and provides a 'wet look' finish. Severely faded paving may require re-colouring treatments.

Will cleaning damage my lawn or plants?

We pre-wet plants, control overspray, and use biodegradable detergents where possible. Waste water is managed to prevent contamination of soil and landscaping.

How long does driveway cleaning take?

Most residential driveways are completed in 2–4 hours. Larger or heavily contaminated areas may require a full day. We'll confirm timings during the survey.

Can I use my driveway immediately after cleaning?

Yes, once dry (typically 2–4 hours). If sealing is applied, we recommend avoiding traffic for 24–48 hours to allow full curing.

Do you clean in winter?

Yes, provided temperatures remain above 5°C and no frost is forecast. Sealing is not recommended in cold or wet conditions, so we may defer that stage until spring.

Can you remove chewing gum and paint?

Yes. Chewing gum requires heat treatment or chemical dissolution. Paint removal depends on type and age—we assess during the survey and recommend the best approach.

Do you provide guarantees on driveway cleaning?

We guarantee workmanship and process adherence. Results longevity depends on usage and environmental factors, but we offer maintenance contracts to sustain long-term performance.

Fence & Decking Restoration

Why does my fence or decking need cleaning?

Algae, moss, and mould make timber slippery, accelerate rot, and degrade protective treatments. Regular cleaning extends timber lifespan, improves safety, and maintains appearance.

Will pressure washing damage my timber?

Yes, if done incorrectly. High pressure (>80 bar) can raise grain, splinter softwood, and strip protective coatings. Our low-pressure biocide method cleans safely without mechanical damage.

What types of timber can you clean?

Softwood, hardwood, composite decking, and treated timber. Each material requires specific pressure settings and cleaning agents to avoid damage.

Do you offer staining or oiling services?

Yes. We apply UV-protective stains, oils, and preservatives post-clean to enhance colour, repel water, and extend timber lifespan. Treatment options are discussed during the assessment.

Can you clean composite decking?

Yes. Composite decking requires low-pressure cleaning and pH-neutral detergents to avoid surface damage. We tailor the process to the specific composite material.

How long do fence and decking cleaning results last?

Typically 2–3 years depending on exposure, orientation, and protective treatment. Oiling or staining post-clean extends results and improves weather resistance.

Will cleaning remove all algae and moss?

Yes. Our biocide treatment kills organic growth at the root and prevents regrowth for 2–3 years. Surface cleaning removes visible contamination immediately.

Can you restore grey, weathered timber?

Yes. We use oxalic acid-based treatments to neutralise UV damage and restore the original timber colour. Results are most effective on recently weathered timber.

Do you repair damaged fences or decking?

We don't offer carpentry services, but we'll flag any structural issues (rot, loose boards, broken posts) during the assessment and recommend specialist contractors if needed.

How do you protect plants during cleaning?

We pre-wet plants, control overspray, and use biodegradable biocides where possible. All waste water is managed to prevent contamination of soil and landscaping.

Can you clean painted or stained timber?

Yes, provided the coating is sound. Cleaning may expose areas where paint or stain has failed. We assess coating condition during the survey and recommend re-treatment if necessary.

How much does fence and decking cleaning cost?

Pricing depends on surface area, contamination level, timber type, and treatment requirements. Most residential projects range from £200–£800. We provide fixed-price quotes after a site survey.

How long does fence and decking cleaning take?

Most residential projects are completed in 1 day. Larger areas or multi-stage treatments (clean, restore, oil) may require 2 days. We'll confirm timings during the survey.

Can I use my decking immediately after cleaning?

Yes, once dry (typically 4–6 hours). If oiling or staining is applied, we recommend avoiding traffic for 24–48 hours to allow full absorption and curing.

Do you clean in winter?

Yes, provided temperatures remain above 5°C and no heavy rain is forecast. Oiling and staining are not recommended in cold or wet conditions, so we may defer that stage until spring.

Will cleaning make my decking less slippery?

Yes. Removing algae and moss significantly improves grip. We can also apply anti-slip treatments post-clean for additional safety.

Can you clean vertical timber cladding?

Yes. Timber cladding requires low-pressure cleaning and controlled application to avoid water ingress behind the cladding. We assess fixing details and adjust the process accordingly.

Do you remove tannin staining from timber?

Tannin staining (dark streaks from knots) is difficult to remove fully but can be lightened with oxalic acid treatment. We assess during the survey and set realistic expectations.

What happens if it rains after treatment?

Light rain won't affect biocide efficacy once dwelled. Heavy rain during oiling or staining may require rescheduling. We monitor forecasts and plan accordingly.

Do you provide guarantees on fence and decking cleaning?

We guarantee workmanship and process adherence. Results longevity depends on environmental factors and protective treatment, but we offer maintenance contracts to sustain long-term performance.

Solar Panel Cleaning

Why do solar panels need cleaning?

Dust, pollen, bird deposits, and atmospheric pollutants create an insulating layer that blocks photon absorption and reduces energy yield by up to 25%. Regular cleaning restores peak efficiency.

Will pressure washing damage my solar panels?

Yes. High pressure can force water past panel seals, damage anti-reflective coatings, and void manufacturer warranties. Our sub-40 bar process cleans safely without mechanical stress.

How often should solar panels be cleaned?

Most UK installations benefit from biannual cleaning—spring and autumn—to counter pollen season and leaf fall. High-pollution or coastal sites may require quarterly service.

Can you measure efficiency improvement after cleaning?

Yes. We document baseline efficiency pre-clean and verify performance post-clean. Most clients see 10–25% yield improvement depending on contamination severity.

What cleaning method do you use?

We use deionised water and soft-bristle brushes at low pressure (<40 bar) to remove contaminants without scratching or stressing panel seals. No harsh chemicals, just pure water and mechanical agitation.

Why use deionised water?

Deionised water contains no minerals, so it dries spot-free without leaving residue that can attract dust and reduce light transmission. It's the industry standard for panel cleaning.

Can you clean panels on commercial buildings?

Yes. We clean commercial solar arrays using rope access, MEWPS, or water-fed poles depending on height and access. We provide RAMS/COSHH documentation and work out-of-hours to minimise disruption.

Do you clean solar thermal panels?

Yes. Solar thermal panels accumulate the same contaminants as PV panels and benefit from the same cleaning process.

Will cleaning void my panel warranty?

No, provided cleaning is done correctly. Our low-pressure, manufacturer-approved method complies with warranty terms. High-pressure washing or abrasive cleaning can void warranties.

Can you clean panels in winter?

Yes, provided temperatures remain above 0°C and no ice is present. We avoid cleaning in freezing conditions to prevent thermal shock and ice formation on panels.

How do you access roof-mounted panels safely?

We use ladder systems, roof ladders, harnesses, and edge protection in line with Working at Height Regulations. All operatives are trained and insured for roof work.

Do you inspect panels for damage?

Yes. We conduct a visual inspection pre-clean and report any cracks, delamination, or wiring issues. We're not electricians, but we'll flag concerns that need specialist attention.

How much does solar panel cleaning cost?

Pricing depends on panel quantity, access difficulty, and contamination level. Most residential installations range from £150–£400. We provide fixed-price quotes after a site survey.

How long does solar panel cleaning take?

Most residential installations are completed in 1–2 hours. Larger commercial arrays may require a full day. We'll confirm timings during the survey.

Can you clean ground-mounted panels?

Yes. Ground-mounted panels are easier to access and clean. We use the same low-pressure, deionised water method to ensure safe, effective cleaning.

Will rain clean my panels naturally?

No. Rain removes loose dust but doesn't dissolve bird deposits, pollen, or atmospheric pollutants. These contaminants require mechanical agitation and pure water rinsing to remove fully.

Do you offer maintenance contracts?

Yes. We provide scheduled cleaning contracts with fixed pricing and performance tracking. Contracts include biannual or quarterly visits depending on site requirements.

Can you clean panels with bird netting or guards?

Yes. We work around bird deterrents and guards. If netting obstructs access, we'll discuss removal and reinstallation with you or your installer.

What happens if panels are damaged during cleaning?

We carry full public and professional indemnity insurance. In the unlikely event of damage, we'll repair or replace affected panels at no cost to you.

Do you provide guarantees on solar panel cleaning?

We guarantee workmanship and process adherence. Efficiency improvement depends on contamination level and panel condition, but we document results and provide performance data.

General Questions

Do you provide free quotes?

Yes. All quotes are free, fixed-price, and valid for 30 days. We assess your requirements, provide a detailed breakdown, and answer any questions before you commit.

Are you insured?

Yes. We carry £5 million public liability insurance and £5 million professional indemnity insurance. Certificates are available on request.

Do you provide RAMS and COSHH documentation?

Yes. All commercial clients receive Risk Assessment and Method Statements (RAMS) and Control of Substances Hazardous to Health (COSHH) documentation before work commences.

Can you work on listed buildings or conservation areas?

Yes. We follow SPAB and Historic England guidelines and liaise with conservation officers where required. Our low-impact methods are ideal for sensitive heritage substrates.

Do you offer emergency or out-of-hours services?

Yes. We provide out-of-hours and weekend services for commercial clients to minimise disruption. Emergency call-outs are available for urgent contamination or safety issues.

What areas do you cover?

We operate across the UK with capacity to service single sites or multi-site portfolios. Contact us to confirm coverage for your location.

How do I book a service?

Request a quote via our online form, email, or phone. We'll arrange a site survey, provide a fixed-price quote, and schedule the work at your convenience.

What payment methods do you accept?

We accept bank transfer, card payment, and cheque. Payment is due on completion unless otherwise agreed for commercial contracts.

Do you offer discounts for multiple services?

Yes. We provide package pricing for combined services (e.g., render cleaning + roof cleaning) and discounts for repeat clients and maintenance contracts.

Can you provide references or case studies?

Yes. We provide anonymised case studies and client references on request. Due to GDPR, we don't publish client details without consent.